Shipping & Returns (T's & C's)

 

Please review the terms of use of this site carefully

Your use of this site indicates your acceptance of these terms and your agreement to follow and be bound by them. We may periodically change the terms, without notice, so kindly check them from time to time as your continued use of the site signifies your acceptance of any changed terms.

Product Sales and Availability

All products displayed on this site are subject to availability and will be delivered only within southern Africa. All prices displayed on the site are quoted in South African Rands and the rate of exchange to other currencies will be dependant on the exchange rate on the day of your purchase.

Babymama reserves the right without prior notice to discontinue or change specifications on products and services offered on this site without incurring any obligations.

A sale between Babymama and a customer is only valid once payment has been made and the company receives proof of payment. Goods will only dispatched upon payment and up until this point all goods remain the property of Babymama.

Pricing Policy

You will be charged the prices as they are reflected on the Products Pages in the store at the point of sale, subject to availability.

The prices include Value Added Tax.

Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.

Colours

We have made every effort to display as accurately as possible the colours of the products that appear on the site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

Delivery policy

Subject to availability and receipt of payment, orders will be processed within two working days. A delivery being late is not grounds for return or refund.

Our orders are dispatched via the South African Post Office. A courier service can be arranged for urgent orders at our courier rates. Please view shipping information here.

Please note that Babymama does not accept any responsibility for the services provided by the South African postal service or any other courier system once the parcel leaves our care.

Babymama cannot be held responsible for who collects the parcel from the Post Office. The Post Office will keep a record of who signed for collection of the delivery.

Shipping costs is standard at R45 per order.

 

You can trace your parcel via www.sapo.co.za once you received your tracking number.

 

Delivery can take up to 14 - 21 working days due to importing. 

Our complete product range is imported and not available in retail stores.

Cancellation, Returns & Refunds

All orders are subject to availability. In cases of indefinite unavailability, Babymama will refund the client in full within 30 days.

A customer can cancel an order if payment has not yet been made.

Once payment has been made, the order can only be cancelled within 24 hours of Babymama receiving the payment or before the order has been dispatched by Babymama, whichever is earlier. A cancellation of a paid order will attract a 15% administration fee to cover bank charges and other costs associated with refunding the customer for the cancelled order. Babymama will refund the client within 30 days.

If an order is cancelled after receipt of the goods & return the products, a 50% deposit will be forfeited. The client will return the goods at their own expense. A refund will be done of the remaining 50% within 30 days, only after the goods have been received and inspected.

If any of our products are damaged or broken in transit, you will need to inform Babymama within 24 hours of receiving it. We will make arrangements for the damaged product to be returned to us and get a replacement product sent to you on our account or alternatively, we may refund you in full for the damaged or broken product.

If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. We will handle each case on an individual basis. Babymama cannot be be held responsible for issuing a refund for unreasonable complaints.

If you receive the wrong product, please contact Babymama immediately. We will check our system for irregularities and will arrange arrange to swap incorrect products for the one actually ordered, on our account.

Your Comment

We value the comments, ideas, suggestions and feedback disclosed, submitted or offered by you on, by or in connection with your use of the site, but Babymama shall not be obliged to respond to, maintain or compensate you in any way whatsoever for your Comments.

You warrant that the Comments disclosed, submitted or offered by you to the site do not and will not violate any right of any third party, including copyright, trademark, privacy or any other personal or proprietary right. You agree not to disclose, submit or offer any Comments that will be or will contain any defamatory, unlawful, abusive or obscene material. Babymama disclaims any liability towards any third party regarding your Comments and you shall remain accountable towards any third party regarding the contents of your Comments.

Customer privacy policy

Your privacy is very important to us and Babymama shall take all reasonable steps to protect the personal information of our customers.

This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to contact us.

Payment options accepted

Payment may be made by bank transfer into the Babymama's bank account, the details of which will be provided during the contact us process (displayed on invoice) .

Transaction currency is South African Rand (ZAR)

 

We do accept Paypal for our international customers.

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible. However, due to the possibility of human and technical error, Babymama accepts no responsibility for the accuracy or completeness of information provided on the website. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, we cannot be held responsible for improper use.

Intellectual Property

Babymama retains all copyright in all material, including logos and other graphics, which form part of the site. All data and information communicated to or from the site and/or any site information and database remain and shall be the sole property of Babymama.

This site may be used by customers to view, electronically copy and print in hard copy portions of the site for the sole purpose of browsing the contents and products and making legitimate purchases.

Any other use of materials on the site, including a reproduction for purposes other than those noted above, modification, distribution or reproduction, without the prior written consent of Babymama is strictly prohibited.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping for you based on the availability of your items. Shipping takes between 14 to 21 working days (max 4 weeks).